Overcoming formidable challenges requires us to drop the standard playbook and look for resources in unusual places. Ten years ago we did just that - with Indianapolis emerging as the only city in the region not to run out of road salt.

Succession planning begins with creating a talent pipeline - mentorship and education are musts for building resilient and future-proof teams. Learn how to create tomorrow’s leaders of your organization today.

Many point their finger at people when operations go awry, believing that staffing is the issue. It's not a personnel problem; it's a systems and processes problem. And it started with sacrificing long-term operational success in favor of short-term progress.