With guest experience at the forefront, there are some non-negotiables in operations management and others that need to go – aka the “ins” and the “outs”. Here’s what I’ve identified for the year ahead.

Months of planning hide behind flawlessly executed events. We take a deep dive into the crucial layers of preparation, decision-making, and the final push behind successful event operations.

Overcoming formidable challenges requires us to drop the standard playbook and look for resources in unusual places. Ten years ago we did just that - with Indianapolis emerging as the only city in the region not to run out of road salt.